Shipping Policy

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Delivery Policies

Please ensure that the shipping address and contact details provided are accurate.

 

We are not responsible for delays caused by incorrect addresses or issues beyond our control, such as natural disasters or severe weather conditions.

 

In case of failed delivery attempts, our courier partners may reattempt delivery or return the package to us.

 

Damages

MAXMALL is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.  

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

 

MAXMALL will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

 

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

 

Email us at: maxaudincetechnologies@gmail.com

 

We will file a claim with the shipping carrier. Local law enforcement will be involved if necessary. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

 

Thank you for choosing MAXMALL  for your shopping needs. We look forward to serving you!