Menu

Privacy policy

1. Collection and Use of Personal Information

When you use MAXMALL services, we may request certain personal information from you. MAXMALL processes this information in accordance with this Privacy Policy. You are not required to provide the information we request; however, in many cases, failure to do so may prevent us from delivering our products or services, or from responding to any issues you encounter.

Below are examples of the types of personal information MAXMALL may collect and how we use that information.

2. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect a variety of information, including your name, mailing address, telephone number, email address, contact preferences, and other relevant details.

In certain jurisdictions, and to comply with legal obligations, we may ask for government-issued identification (e.g., for customs clearance), but such requests are limited to specific circumstances.

3. How We Use Your Personal Information

We use your personal information to keep you informed about product releases, software updates, and upcoming promotions. If you do not wish to remain on our mailing list, you may opt out at any time by updating your preferences.

We may use your personal information, such as your email address or phone number, to verify your identity when required.

We may also send you important service-related notices, including order confirmations and shipping updates. Because these communications are essential to your interaction with the mall, you cannot opt out of receiving them.

We further use personal information for internal purposes, including audits, data analysis, and research, to improve MAXMALL’s products, services, and customer communications.

4. Collection and Use of Non‑Personal Information

We also collect and use data that does not directly identify any particular individual. We may collect, use, transfer, and disclose non‑personal information for any purpose. Examples include:

  • Occupation, language, postal code, area code, unique device identifier, referral URL, location, and time zone – this helps us better understand customer behaviour and improve our products, services, and advertising.

  • Information about your activities on our website, which we aggregate to provide more useful content and to identify which parts of our site, products, and services are of greatest interest.

  • Detailed usage data (including search queries) that we may store and analyse to enhance the relevance and quality of our service delivery. In most cases, this data does not include your IP address, except when necessary to ensure the quality of our internet-based services.

For the purposes of this policy, aggregated data is treated as non‑personal information.

5. Cookies and Other Technologies

MAXMALL, along with our emails and advertisements, may use cookies, pixel tags, web beacons, and similar technologies. These tools help us understand user behaviour, track which parts of our website are visited, and measure and improve the effectiveness of our advertising and search results.

We generally treat information collected through these technologies as non‑personal information. However, where local law classifies IP addresses or similar identifiers as personal information, we will treat them accordingly. In cases where we combine non‑personal information with personal information, the combined data will be treated as personal information under this policy.

Like most online services, we automatically collect certain data and store it in log files, including IP address, browser type and language, operating system, and timestamp. We use this data to analyse trends, administer the website, track user interactions, improve our offerings, and gather demographic information about our user base as a whole. MAXMALL may also use this data for marketing and advertising purposes.

Pixel tags enable us to send emails in a readable format and to determine whether an email has been opened. This helps us reduce or eliminate unnecessary messages to our customers.

6. Other Disclosures and Security

MAXMALL may disclose your personal information when required by law, legal process, litigation, or the requests of public authorities (domestic or foreign). We may also disclose information if we believe such disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.

Additionally, we may disclose information about you if we determine that it is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In the event of a reorganization, merger, or sale, we may transfer all personal information we have collected to the relevant third party.

Protection of Personal Information
MAXMALL takes the security of your personal information seriously. We use encryption technologies, such as Transport Layer Security (TLS), to protect your data during transmission. When stored in our systems, your personal data is kept on computers with restricted access, located in facilities that employ physical security measures. Your account credentials and passwords are stored in encrypted form, including when we use third‑party storage services.

7. Privacy Concerns and Contact Information

If you have any questions or concerns about this Privacy Policy, our data processing practices, or wish to file a complaint regarding a potential violation of applicable privacy laws, please contact us. You may reach us at any time via the MAXMALL support hotline.

When we receive a privacy‑related inquiry or a request for access or deletion, we will screen and categorise the contact, and we will endeavour to resolve the specific issue or question you raise. For more complex matters, we may request additional information from you. We will respond to all substantive inquiries in a timely manner. If you are not satisfied with our response, you may refer your complaint to the relevant supervisory authority in your jurisdiction. Upon request, we will provide you with information about available complaint channels based on your specific situation.

MAXMALL may update this Privacy Policy from time to time. If we make material changes, we will post a notice and the updated policy on our company website.