At Maxaudience, we are committed to providing quality fashion products and a satisfactory shopping experience. This Return & Refund Policy applies to clothing and apparel products purchased through https://maxaudince.in/.

Return Eligibility

Eligible products may be returned within 7 calendar days from the date of delivery, unless a different return period is specifically stated on the relevant product page.

Returns may be accepted where:

the wrong product, size or item was delivered;

the product is damaged or defective upon delivery;

the product materially differs from its description on the Website; or

the product is otherwise expressly identified as eligible for return.

Condition of Returned Products

To qualify for a return, the product should:

be unused, unworn and unwashed;

remain in its original condition;

have original tags and labels attached;

include original packaging where applicable; and

be free from stains, perfume, makeup, odour or other signs of use.

Products that have been altered, washed, worn or damaged after delivery may not qualify for return.

Non-Returnable Products

The following may not be eligible for return:

customised or personalised products;

products specifically identified as non-returnable;

products damaged through misuse, improper washing or improper storage; and

products returned outside the applicable return period.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

Return Request

Customers should contact Maxaudience customer support with the order number and relevant details of the return request.

For damaged, defective or incorrect products, photographs or other reasonable evidence may be requested to verify the claim.

Return Shipping

Where a return results from a defective, damaged or incorrectly supplied product, Maxaudience may arrange or bear reasonable return shipping costs.

For customer-requested returns that are not caused by a defect or fulfilment error, return shipping may be borne by the customer unless otherwise stated.

Refunds

Approved refunds will generally be processed after the returned product has been received and inspected.

Refunds will normally be issued to the original payment method. The time taken for the refund to appear in the customer's account may depend on the relevant bank or payment service provider.

Exchanges

Where inventory is available, Maxaudience may offer an exchange for an alternative size or eligible product.

Order Cancellation

Orders may be cancelled before dispatch where operationally possible.

Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the return procedure.